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- South Pacific Homes Guarantee
Everyone knows that customer satisfaction doesn’t just happen – it takes an awful lot of hard work from a team dedicated to excellence.
At South Pacific Homes we are determined to go the extra mile to ensure that the process of building your home leaves you entirely satisfied. As a family owned business our reputation and future is reliant upon wholly meeting your needs and expectations, and we strive to consistently deliver on our goal of achieving complete customer satisfaction.
Here are just a few of the ways in which we meet our objective:
- Quality Guarantee
- We pride ourselves on the highest quality workmanship and building standards. We only use top quality products which meet or exceed building regulations and have been proven to stand up to the tests of weather and time.
- We actively manage the entire building process to create a new home you will love, and to ensure all aspects of the job are completed to your satisfaction. On completion of your home we will follow up with you to ensure we have delivered upon our quality promise.
- Customer Driven
- In the process of building your home we will build a strong relationship with you so that we can identify exactly what you want in your new home. Your complete satisfaction is our goal and it is also how we measure our success.
- Our design team will always be available to listen to your ideas and provide expert advice on optional specifications throughout all stages of the construction process. Together we are Building Your Future.
Master Build Guarantee
- Only a Registered Master Builder can provide a Master Build Guarantee. At South Pacific Homes we are proud to offer all our clients the benefits of the
Master Build Guarantee.
All our homes are built by Isles Construction Limited, a member of the Master Builder Federation. The Master Builders Federation represents New Zealand's premier building and construction companies, who pride themselves on delivering the highest quality houses and buildings.
WHY CHOOSE A MASTER BUILD GUARANTEE?
For peace of mind if something goes wrong. For protection against loss of deposit, non-completion, defective workmanship, rot and structural defects, or if your builder is unable or unwilling to put things right. The Master Build Guarantee covers you for things out of your control.
The Guarantee covers three key areas:
Completion Cover - you will be covered either for loss of the deposit if the building hasn't started (up to $20,000), or for non-completion if the house or work isn't finished (up to $40,000).
Builders Cover - this means you will be protected against any defects in workmanship and materials, or structural elements, for 2 years after completion of the building underwritten by Master Build Services.
Limited Structural Cover - as an added measure, Master Build Services covers you for defects in specific structural elements of the building work for 5 more years after expiry of the builders cover.
The Maximum total payout for all cover is $100,000. (Cover includes GST)
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